Terms and Conditions

Terms and Conditions

Terms & Conditions of Caroline Goulding Cake Design (CGCD)

Please read through these terms and conditions.

 

INTRODUCTION

This document tells you the terms and conditions upon which CGCD sells and supplies the goods listed on this website to you. Please take time to read these CGCD Terms of Sale carefully as they set out the legally binding terms for the purchase by you of products on the Website. By making an offer for products on or via the Website, you agree to be bound by these Terms of Sale.

 

  1. SELLER

The seller is Caroline Goulding, a business registered in Ireland with its registered office at 19 Charleston Avenue, Ranelagh, Dublin 6 and trading as Caroline Goulding Cake Design.

 

  1. ORDER PROCESS

2.1 Our display of products on the Website is an invitation and not an offer to sell those goods to you.

2.2 For information on how to place an order, as you go through the order process there are instructions shown.

2.3 Note that no contract for the sale and purchase of products comes into effect unless and until we accept your offer.

2.4 We take payment from your card when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products. If, for any other reason beyond our reasonable control, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

We also reserve the right not to accept your order for any of the following reasons:

  • We are unable to authorise your payment;
  • Item is out of stock; or
  • You are not eligible to make the purchase

2.5 If you enter a correct e-mail address we will send you an order confirmation email acknowledging the details of your order. This email is an acceptance of your order, and confirming that we have received it.

2.6 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are paid for.

2.7 Christmas Order Process – The latest date for Christmas Orders for delivery in Dublin is 12pm, Thursday 22nd December 2016, with final deliveries Friday 23rd.

 

 

  1. PAYMENT

3.1 Payment may be made by any one of the methods indicated on the website, we are unable to process orders with more than one method of payment.

Your credit or debit card provider or bank may add an additional processing or administration charge, which the cardholder will be liable to pay. We are able to accept the credit cards and payment methods as listed on our Website although we reserve the right to vary these from time to time without notice. Using your credit or debit card when you shop online with CGCD is safe and protected. Our secure server encrypts your credit card number details along with your personal information so they are then securely transmitted over the Internet.

3.2 You will be charged the current price for the products as shown on the Website at the date you place your order.

3.3 A delivery charge will be applied at checkout depending on the delivery address you specify. Please view our Delivery Charges.

 

 

  1. DELIVERY

4.1 We deliver to any address in the Dublin county and city listed on the Delivery Terms section. Please view our delivery information page for further details.

4.2 CGCD cannot accept responsibility for the non-delivery or late delivery of cakes, if the recipient address and telephone details are insufficient or incorrect.

4.3 If you are asked for your signature on delivery, you must examine the Goods before signing for it. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted. We reserve the right to charge you for re-delivery.

4.4 When your products are delivered, please check that the order is complete and not damaged. If there is damage to the item, we will offer a full refund.

 

 

  1. RISK AND TITLE

The Goods will be at your risk from the time of delivery.

Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.

 

  1. CANCELLATION AND REFUNDS

6.1 If for any reason you wish to cancel any order you have placed, you have 48 hours to do so. Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number. You will not have a right to cancel an order for goods purchased from us, 48 hours before the time of delivery.

6.2 When the delivery has been checked, received and signed for, all goods thereafter cannot be returned as they are perishable and which by their nature cannot be returned to us for food safety reasons. This includes all goods customized to your specification.

6.3 The following procedures apply to cancel your purchase: You can either email hello@carolinegouldingcakedesign.ie or telephone Caroline on 087 9681765.

6.4 If your order is cancelled or rejected and you have already paid for the Goods, you will receive a full refund. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods.

 

 

7 PERSONALISED MESSAGE AND GIFT WRAPPING

If you wish to send a CGCD product, with a personal message, Caroline Goulding will be happy to provide a personalised message on our branded postcard. Just contact Caroline on hello@carolinegouldingcakedesign.ie or 087 9681765 and include the text for such message.

 

  1. GENERAL PART 1

8.1 Our liability to you in connection with any order will not exceed the total price charged for the products.

8.2 We will not in any way be liable to you for any indirect or consequential loss or damage or any loss of profits or lost opportunity, howsoever such loss or damage arises. We will only be responsible for direct loss and damage that you suffer as a result of our breach of these Terms of Sale to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only: where you use them in the course of a business, we exclude (to the fullest extent permitted by law) any warranties and conditions relating to fitness for a particular purpose and our liability shall not in any event include business losses such as lost profits or business interruption.

8.3 Nothing in clause 7.1 or 7.2 above shall limit or affect our liability resulting from any products sold being unsafe or unfit for human consumption or if something we do negligently causes death or personal injury.

8.4 You may not transfer any of your rights under these CGCD Terms of Sale to any other person. We may transfer our rights under these CGCD Terms of Sale and sub-contract our obligations (for example the processing of payment, order fulfilment and the delivery of products) to another person or business where we reasonably believe your rights will not be adversely affected.

8.5 If you breach these CGCD Terms of Sale and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these CGCD Terms of Sale.

8.5 We shall not be responsible for any failure to deliver or for any other breach of these CGCD Terms of Sale caused by circumstances beyond our reasonable control.

8.6 All matters concerning or arising from the use or our Website and the ordering of any products shall be conducted in English.

8.7 These CGCD Terms of Sale shall be construed and governed according to the laws of Ireland and the Irish courts shall have jurisdiction in all disputes arising from your dealings with CGCD.

 

  1. GENERAL PART 2

9.1 Undertake that any and all cakes ordered by you are for your own private or domestic use only and not for resale.

9.2 We reserve the right to withdraw any product from sale at our sole discretion.

9.3 The reproduction of colours is as accurate as the photographic and production process will allow. We will not have any liability to you for any minor variations in the style or presentation of the products.

9.4 Please note that for photographic purposes some props have been used & these are not included in the particular cake design.

9.5 Where stocks may run short an item in a Cake Design it may be substituted for another of equal or greater value.

 

  1. COMPLAINTS

If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at hello@carolinegouldingcakedesign.ie or call us on 087 9681765

 

  1. INTELLECTUAL PROPERTY

The content of the Website is the property of Caroline Goulding. This includes all imagery.

 

  1. LIABILITY AND INDEMNITY

We will not be liable if the Website is unavailable at any time.

We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you.

We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.

This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.

 

  1. PRIVACY POLICY

Personal information is private and therefore treated with the highest standards of security and confidentiality.

We never make your personal details available to other companies for marketing purposes other than within Caroline Goulding Cake Design. You can find full details of our Privacy Policy on the Website

 

These terms and conditions do not in any way affect your statutory rights.